CCA Members In The News

TruConnect Leverages AI to Drive Call Handling Improvements with Five9 Agent Assist

April 30, 2021

Automated call transcription and notetaking facilitated a 30-second reduction in overall call handle time within three months, driving a cost savings of nearly 10% in year one. SAN RAMON, CA - April 28, 2021 - Five9, Inc.

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