Does Everything Really Belong in the Cloud? Guest Opinion
Carol Kline, Chief Information Officer, TeleTech Cloud. It’s hard to avoid the ...
18 October 2011
2 October 2011
Radvision Announces Availability Of Scopia Mobile V3 For Apple iOS
Combines Audio, Video And Content On Mobile Devices, SCOPIA Mobile V3 Is First ...
30 September 2011
Top 5 Questions to Ask When Selecting a UC Provider: Perspective
By Louis Hayner, CSO, Alteva – www.altevatel.com There is a variety of vendors ...
23 June 2011
Lack of Standards in the Cloud
Louis Hayner, CSO, Alteva – www.altevatel.com With cloud computing on the rise, ...
5 June 2026
INCOMPAS and Cloud Communications Alliance File Joint Comments Opposing FCC Offshore Call Center Regulations
The organizations argue that proposed onshoring mandates and volume caps would ...
4 May 2026
Cloud Communications Alliance Files Comments Supporting Strong, Practical FCC KYC Framework
The Cloud Communications Alliance (CCA) today filed comments with the Federal ...
23 June 2026
AI in Contact Centers: Benefits, Examples, & Best Practices
AI has moved from buzzword to business necessity in the contact center. What ...
15 June 2026
The 28 Best PBX Systems for Small Businesses in 2026
Choosing a PBX phone system is one of the most important infrastructure ...
28 May 2026
Speech Analytics For Call Centers: Boosting Customer Engagement
TL;DR Speech analytics automatically transcribes and analyzes 100% of customer ...