“Whitepaper: The emergence of Automation and AI for Customer Service”, Podcast
Enreach applies Automation and AI in new places, legacy spaces, agent ...
27 September 2023
22 September 2023
Cybersecurity attack on MGM may have begun with a ten-minute phone call: How it happened, Special Mutare Podcast
Cybersecurity attacks, It’s always the humans, It’s always the people.
18 September 2023
Robotext surge can undermine your organization, but can be stopped, iconectiv Podcast
Robotext surge can undermine your organization, but can be stopped: fraudulent ...
14 September 2023
Phone Design lets channel partners market, sell and manage all the services and tools of a recording studio, SaaS-licensed digital tools, CCA Opportunity Podcast
Phone Design lets channel partners market, sell and manage all the services and ...
5 September 2023
Unified Communication for a Diverse World: Unraveling the Magic!, HoduSoft Podcast
“This is just the beginning.”
29 August 2023
SHAKEN without the EARTHQUAKE, ECG Podcast
You don’t want to do blocking on STIR/SHAKEN data. We’re not there yet. That’s ...
28 August 2023
Cisco looks to AI to improve EX, cut agent churn by improving human involvement, Special Cisco Webex Podcast
Role AI plays in the contact centers and why human involvement is critical, ...
22 August 2023
Building a new voice network from scratch, Special TelcoBridges Podcast
Building a new voice network in Namibia and beyond, A model for rural ...
18 August 2023
Telcos and Techcos are Blending as Both Look to Capitalize on New Revenue Streams, iconectiv Podcast
Telcos and Techcos are Blending as Both Look to Capitalize on New Revenue ...
4 August 2023
Beanfield Simplifies Teams Phone Integration with Ribbon Connect for Operator Connect, Podcast
“It goes all the way back to Microsoft OCS,” says Greg Zweig, Director, ...
31 July 2023
Snom delivers unique opportunity for partners, clients aiming to do migration to cloud their own way, Podcast
Snom delivers unique opportunity for partners to create new recurring income ...
28 July 2023
Cisco’s latest SD-WAN product enhancements, make it easier to deliver exceptional experiences, Podcast
Cisco’s latest SD-WAN product enhancements, make it easier to deliver ...